Policy/Terms of Service

Agreement:
By making a purchase with us, you agree to our entire store policies.

Cancellations and Refunds:
- ALL SALES FINAL.  No cancellations, returns, refunds, or exchanges. 
- After 48 hours of placing your order, NO changes can be made. If you input the wrong size, address etc. email us at luxebabehelp@gmail.com within 48 hours of placing your order. No changes can be made after that. 


Shipping/Delivery:

  • Standard free shipping orders will be delivered within 2-4 weeks. Allow up to 4 weeks for your order to be delivered. 
  • Express shipping orders will deliver in 2 weeks. Please note express shipping covers only one item, $20 per item. Contact us if multiple items need express shipping. 
  • Semi Express orders are delivered in 2.5 or 3 weeks at the latest. This shipping cost covers up to two items. 
  • All items ship separately so you will receive one tracking number per item ordered.
  • There is no estimated time of arrival (ETA). It will deliver within the agreed timeframes listed above. You'll know your package is close when your city's name appears. 

Tracking number/ Order updates:

  • Free standard shipping and semi express shipping: If you selected these shipping options you will get your tracking number 1.5-2 weeks after ordering.
  • Fast Express shipping: If you selected this shipping option you will get your tracking number 1 week after ordering.
  • The only update you get is an email that your order has shipped which includes your tracking number.
  • Once we send you your tracking number you are fully responsible for tracking your own order. Once the package is sent we are not responsible. 
  • It's normal if the tracking initially says China or shows nothing; tracking status should update every 3 days.
  •  Check your email including junk/spam folders before contacting us to ask about the tracking. Only contact us if it has been longer than the timeframes above. 


How To Track Your Order: 

  •  DO NOT use the shop app/website to track your package. It is unreliable and  Inaccurate. 
  • Use the 17track website and enter your tracking number.  If not in English already click the bottom middle button to translate your tracking details.
  • 17 Track Website: https://www.17track.net/en 


Other:

  • We are not responsible for lost or stolen packages. 
  • Item boxes may arrive damaged or dented due to shipping; we apologize for any inconvenience this is out of our control. 
  • We are not responsible for lost or stolen packages. 
  • Sizing information is described under each item and sizing chart is available. Contact us for further assistance in choosing the right size before placing your order.
  • Once we send a tracking number, there are no updates from us. It's your responsibility to track your order and inform us of any concerns or abnormalities.
  • Please do not contact us asking for order updates before the agreed times listed in the tracking updates section above. These emails will be ignored.
  • Please remain respectful when contacting us. We reserve the right to refuse service to anyone being disrespectful or rude. 
  • All sales are final. No exceptions. 

 

How Our Orders Are Processed

  • 24 Hours After Your Order: Once your order is placed, we begin by purchasing the necessary materials and fabrics to create your custom item.

  • 1-2 Weeks: Our skilled artisans carefully craft your item, ensuring the highest quality. Once completed, your order is carefully packed and shipped. By the end of week two, you’ll receive a tracking number.
  • 2-4 Weeks: Your order is in transit, using a combination of air, sea, and ground transportation based on your location. It will be delivered to your home within this time frame. 

Please remember all of our items are custom made thus the long waiting period. Your patience and purchase is greatly appreciated! Blessings to all ♡